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male and female customer service officers

Community and Wellbeing

Customer service request

We are committed to delivering quality customer experiences, specified in our Customer Service Charter.

Log a request

You can log a customer service request online, (and view the progress of your request), by phone on 8563 8444, or by visiting one of our offices.


Our Customer Service Policy sets out how we respond to requests for service, improvements, and how we work through complaints and feedback.

Refer to our Customer Services page for further information on how your request for service will be handled, and how to lodge a complaint.

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