Customer services

We actively seek to provide you with timely, professional and attentive service. Our Customer Support Team is here to help and we will always aim to resolve your enquiry at first contact. If we can’t help, we will try and find out who can and will get back to you promptly to keep you informed of progress. You can access a range of services via our online portal.

You can log a customer service request online, (and view the progress of your request), by phone on 8563 8444, or by visiting one of our offices.

Our Customer Service Charter directs staff as to the behaviours and service standards expected. It also outlines similar respect and behaviours expected of our customers.

The Request for Services Process outlines the management of customer requests through Council's customer relationship management system and other internal processes.

A complaint can be lodged if a customer remains dissatisfied with the actions taken by Council on any matter that is within Councils responsibilities. Complaints could include service request responses, quality of work, and refusal of a service request. The Complaint Handling Process outlines and guides the management of complaints.