Rates and charges Receiving your rates Receiving your rates by mail or email is easy, as long as your contact details are up to date. Paying rates Paying rates can be completed in full or alternatively in instalments each quarter. Rates calculator Your rates are calculated against various items such as property valuation, service rates and levies. Property valuations All land within a Council area, except for land specifically exempt such as Crown land and Council occupied land, is rateable. Objections to land use If you think the Land Use Category applied to your account is incorrect you may submit a written objection - find out more. Rates relief We understand that many people in our community may be going through tough financial times, so we have rates relief options to help with individual challenges.