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Charter of Affordability

We are a committed partner of the Government of South Australia’s Charter of Affordability scheme. This means that we recognise and understand that cost of living pressures can place strain on household budgets, so we've developed a range of payment options to ease the pressure.

We are committed to treating anyone experiencing financial hardship with respect, and compassion, and will provide support and practical solutions where possible. Payment options include making additional payments through BPAY by setting up a recurring payment amount through your financial institution to smooth bill payments over the year, in addition to the legislated quarterly instalment payments. Also available, where applicable, are various levels of concessions. For more information on concessions, view the concessions and rebates page.

Payment options

Council offers numerous payment methods, including BPAY, online payments at, EFT, paying in person at a Council office, or Australia Post and Post Billpay. Further details for these options can be found on the back of your rate notice.

Bill smoothing

You can set up bill smoothing that allows you to nominate the frequency and start date of a payment plan. This payment method is used to ease financial pressure by reducing large lump sum payments every quarter.

Rate relief

We are sympathetic to our community's needs and understand that many people may be experiencing financial difficulty. We can remit fines and/or suspend interest rates and charges based on individual needs. If you are experiencing difficulty in paying your rates, you can apply for a rates postponement or remission, subject to meeting certain criteria. Please call or email Council for a confidential discussion.

Postponement of rates for seniors

If you hold a State seniors card (or if you are eligible to hold a State seniors card and have applied for one) you can apply to postpone payment of rates on your principal place of residence. Postponed rates remain as a charge on the land and are not required to be paid until the property is sold or disposed of.

Payment extensions

If you are unable to pay by the due date please call Council to organise a suitable arrangement. We are sympathetic to the needs of our ratepayers and are happy to provide extensions where possible.

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