Payment options and arrangements

If you are currently experiencing, or are likely to experience, difficulty with meeting the standard payment arrangements please call us to confidentially discuss alternative payment arrangements or use the below forms.

If you are unable to pay by the due date, you can make a suitable payment arrangement. To apply for this arrangement, please complete and submit the agreement to pay rates - online form.

You will incur an initial fine of 2% on any payment for rates, whether by instalment or otherwise, that is received late. If you choose to pay your rates in four instalments, we allow a grace period of two working days, after the due date for payment of each instalment, before applying a late payment penalty. Should rates remain unpaid more than 5 days after the issue of a final notice, then Council refers the debt to a debt collection agency for collection.

Payment can be made in person, by cash, cheque or via an EFTPOS terminal at the Principal Office, Nuriootpa, during the hours of 9.00 am to 5.00 pm, Monday to Friday. Payments can also be made at the Lyndoch, Mount Pleasant and Angaston Branch Offices.

To provide a more streamlined and accessible service, we accept online payments for rates. This system provides flexibility and enables ratepayers to pay any dollar amount at any given time. This method may suit those with irregular incomes who cannot commit to regular payments.

Council offers payment via BPAY through customers’ financial institutions. Payments can be made directly from your cheque, savings, or credit card account using BPAY. Customers can also establish a regular payment method for their rates through BPAY. This can be set up through individual financial institutions online. This method gives more control to ratepayers and reduces the amount of personal information that is disclosed. EFT details can be also found on your rates notice.

EFT payments can be made, and for more details please refer to your rate notice.

Payments can be made in person at any Australia Post Office. Alternatively, you can pay using the internet or phone via Australia Post Billpay.