The Barossa Council and its delegates make decisions every day which impact on members of the community. It is imperative that these decisions are fair, objective and subject to review.
As part of Council’s commitment to open, responsive and accountable government, it provides the framework below where parties adversely affected by a decision of Council or its delegates can have their grievances considered in a fair and consistent way.
If the Complaint Handling Process is not able to address the complaint to the customer's satisfication, the customer may escalate the matter further and seek an internal review of the decision by the CEO or the Elected Body (depending on the nature of the complaint). In this case, the customer should refer to the following for guidance:
Internal Review of Council Decisions Policy
Before you lodge an application under the Internal Review of Council Decision framework, it is recommended that you contact Council's Governance Advisor via email at: firstname.lastname@example.org or 8563 8444 to discuss the process and timelines.